050-658

(050-658) Service and Support

SYNOPSIS • NetWare 5 CNE ^vs

Novell’s exam 050-658 (course 580), “Service and Supportâ€‌ is one of the core requirements for the Certified Novell Engineer (CNE) 5 certification. This exam is designed for candidates who understand well the “prevention, diagnosis, and resolution of hardware-related problems encountered when working with NetWare.â€‌ There is no specific prerequisite for this exam.

This exam is easy to moderately difficult and is priced at $125, $55.50, or $27.50 depending on the region in which it's taken.  Most North American and European and some Asia Pacific countries fall under the highest price tier.
The exam may be taken from Pearson Vue or Thomson Prometric.

The passing score is 650. This exam is an form-based test, consisting of 60 questions, and has a duration of 90 minutes.

The topics covered by this exam include:

• Use the 6-Step Network Troubleshooting Model to Solve Problems
• Use System Diagnostic Software to Troubleshoot Problems
• Document Your Network to Avoid or Prepare for Recurrence
• Find Troubleshooting Information with Novell Internet Services
• Find Troubleshooting Information with SupportSource 2000
• Choose the Appropriate Research Tool
• Describe Network Cabling Types
• Configure and Install Network Boards
• Describe and support a Token Ring Network.
• Describe and support an Ethernet Network
• Describe FDDI and understand how to troubleshoot and support FDDI Networks
• Describe ATM and understand how to support an ATM network
• Describe Basic Hard Disk Principles
• Install a SCSI Hard Disk
• Install an IDE Hard Disk
• Install and Configure a CD as a NetWare Volume
• Prepare a Hard Disk for Use
• Create a NetWare Storage System
• Define Disk Mirroring and Duplexing and Set Them Up
• Troubleshoot Common SCSI and IDE Disk Problems
• Define Hard Disk Terminology
• Describe the Novell Client for Windows 98
• Troubleshoot the Novell Client on a Windows 98 Workstation
• Describe the Novell Client for Windows NT
• Troubleshoot the Novell Client on a Windows NT Workstation
• Explain NDPS, Its Components, and Printer Types
• Use General Troubleshooting Principles to Solve NDPS Printing Problems
• Troubleshoot Common NDPS Printing Problems
• Explain Queue-Based Printing, Its Components, and Processes
• Troubleshoot Queue-Based Network Printing Problems
• Troubleshoot Queue-Based Printing Problems at the Workstation
• Troubleshoot Queue-Based Printing Problems at the Print Queue
• Troubleshoot Queue-Based Printing Problems at the Print Server
• Troubleshoot Queue-Based Printing Problems at the Remote Printer Workstation
• Troubleshoot Queue-Based Printing Problems at the Printer
• Install the Newest Server Software
• Resolve Server Abends and Lockups
• Create a Memory Image to Resolve Server Abends and Lockups
• Troubleshoot Performance Bottlenecks
• Use LANalyzer to Diagnose Performance Problems
• Explain Disaster Recovery Options

For more information:
http://www.novell.com/training/testinfo/objectives/580atobj.html